At [ Tour Cab Jaipur ], we are committed to ensuring your safety, privacy, and trust as you use our taxi and cab services. This combined Disclaimer and Privacy Policy explains how we operate, protect your data, and outline our responsibilities and limitations.

🔒 Privacy Policy

1. Information We Collect

To provide our taxi and cab services efficiently, we collect the following information:

• Personal Information: Your name, phone number, email address, and pickup/drop-off locations.

• Location Data: Real-time GPS tracking (when app permissions are granted).

• Payment Details: For online transactions, we collect payment mode details securely via trusted gateways.

• Usage Data: Device type, IP address, browser type, and app usage patterns.

2. How We Use Your Information

We use the information for the following purposes:

• Booking confirmation and ride allocation

• Communication related to your trip or promotions

• Enhancing our service quality and customer experience

• Complying with safety, legal, and regulatory requirements

3. Data Sharing and Disclosure

Your data may be shared with:

• Registered and verified drivers for completing your ride

• Payment processors for handling transactions

• Law enforcement authorities, when required by law

• Technology partners assisting in app or service operations

We never sell your personal data to third parties.

4. Data Security

We adopt strong security measures such as SSL encryption, secure servers, and restricted data access. However, no digital platform is entirely immune to risks. Users are advised to keep login details confidential.

5. Your Rights

You have full control over your data. You can:

• Access or update your personal information

• Request deletion of your account and data

• Opt-out of promotional communications

To request any of the above, please contact us at [Your Email/Phone].

⚠️ Disclaimer

1. Service Availability: We strive for timely and reliable service. However, delays may occur due to traffic, weather, or technical issues. We are not responsible for delays beyond our control.

2. Third-party Drivers: Our drivers are independent contractors or fleet partners. While we verify their credentials, we are not liable for their personal actions or misconduct unless proven negligent on our part.

3. Estimated Fares: All fare estimates are indicative and may vary due to road conditions, waiting charges, route changes, or tolls.

4. Platform Errors: We work to ensure our app and website are accurate and functional. However, we do not guarantee the completeness, accuracy, or uptime of the platform at all times.

5. User Responsibility: Users are responsible for maintaining the confidentiality of their account and for all activities under it.

Cancellation & Refund Policy

Cab Booking Cancellation Policy

Once a cab booking is confirmed with Tour Cab Jaipur, the vehicle and driver may be reserved specifically for the customer's journey. Therefore, cancellation charges may apply depending on when the booking is cancelled.

Cancellation on the Date of Travel

If a customer cancels the confirmed cab booking on the scheduled travel date, the booking charge/advance amount paid at the time of booking will be non-refundable.

This applies because the vehicle and driver may already have been allocated for the customer's journey and the booking opportunity may not be available for another customer.

Cancellation Before the Travel Date

For cancellations made before the scheduled travel date, refund eligibility may depend on the booking terms, cancellation timing and expenses already incurred for arranging the vehicle.

Customers should contact Tour Cab Jaipur as early as possible if they need to cancel or modify a confirmed booking.

No-Show

If the customer does not appear at the agreed pickup location at the scheduled pickup time and does not provide prior notice, the booking may be treated as a no-show and the booking amount may be non-refundable.

Booking Confirmation

Customers are advised to confirm their travel date, pickup location, destination, passenger count and vehicle requirement carefully before making a booking.

By confirming a cab booking with Tour Cab Jaipur, the customer acknowledges and agrees to the applicable cancellation and refund terms communicated at the time of booking.

Important

Cancellation of a confirmed cab booking on the travel date will not be eligible for a refund of the booking charge/advance amount paid.

For any cancellation, rescheduling or booking-related query, customers should contact Tour Cab Jaipur as soon as possible.